Press Release,
30 may 2002

Annual customer satisfaction survey:
99% of Sys-com's clients are satisfied with the company's services

Sys-com, a consulting and IT services company with a strong focus on services to the financial industry, boasts strong industry recognition: 99% of its clients - up 3 points compared with last year's survey - rate the company's services satisfactory, good or very good.

As part of its relentless drive to improve the quality of its services, Sys-com conducts a customer satisfaction and brand awareness survey every year. For the first time, the survey includes 3D Harmony, the company's management consultancy business. The average of the ratings rose from 7.44 to 7.80, out of a maximum of 10.

The clients who answered the questionnaire this year accounted for nearly 50% of our sales in 2001. They were very pleased with the progress achieved by the company over the last year in the following areas:

• The quality of services

• offered to operations managers (7.93/10, up 16%),
• offered to IT directors (8.10/10, also up 16%),

• The value for money of consulting services (7.91/10, up 24%),
• The company's transparency (7.82/10, up 13%).

• Sys-com's services: 55% - up eight points - of the respondents rated our services better than those of other service companies working for them. This figure rises to 61% (up three points) in the areas that our customers find critical: the more selective the rating criteria was, the higher Sys-com's ratings were.

• Human resources: the motivation, competence, sense of service and sales drive of the work force are among Sys-com's key strengths.

Overall, the three strengths highlighted in this survey were professionalism (8.19/10), staff motivation (8.38/10) and expertise (8.15/10). A few points however remain to be improved, such as the price of services, sometimes felt to be too high in IT services, and sporadic weakness in keeping customers updated about Sys-com's know-how in emerging technologies, an area where the company's revenues surged by 42% in the first ten months of the year. 

Alan FUSTEC, Chairman of the Management Board, comments: "In an extremely competitive environment, customer satisfaction is THE prerequisite to winning customer loyalty, and against the backdrop of a temporary slack in technology investments, customer loyalty is THE prerequisite of our further expansion. The results of this survey are most encouraging and prompt us to maintain our policy of excellence".

Contacts

Groupe Sys-com
Jean-François GAUTIER
Head of Financial Information

Tel : (33) 1 53 32 30 00
Fax : (33) 1 56 35 33 95

jfgautier@sys-com-group.com

CIC-EIFB
Marie-Jo Maestracci
Stephanie STAHR

Tel : (33) 1 45 96 77 01/
77 83
Fax : (33) 1 45 96 77 99

maestrmr@sdm.cic.fr

MP Conseil
Michelle Pilczer
Fabienne Rodriguez

Tel : (33) 1 47 10 94 94
Fax : (33) 1 47 10 94 95

mpconseil@mpconseil.com